Erturk Lines Terms & Conditions

  • The boarding card is personal and issued for the people whose names and surnames are written on it and the vehicles which plate numbers and the model of the cars are written on it. The ticket is non-transferable and not allowed to resell to another person. This ticket is only valid for the ship and the voyage for which it was issued. If not used on time the ticket will be invalid and cannot be used for another trip.
  • Passengers should be in the embarkation area one(1) hour before the departure. Passengers who are not on time for sailing are not entitled to a refund.
  • holder of a boarding card accepts to be on the Passenger List of the date and the voyage which is issued on the boarding card.
  • The holder of a boarding card is responsible for his/her documents and visa that allows entrance to the foreign country. The people who have no documents or cannot provide sufficient documents or visa, will not be allowed to board and cannot be carried as a “passenger”.
    5- The ship owning company is not responsible for any delay, deviation and not following the scheduled course due to any reason which is not caused by ERTURK LINES. Passengers are not entitled to any ticket cancellation or refund.
  • The ship owning company is not responsible for any delay, deviation and not following the scheduled course due to any reason which is not caused by ERTURK LINES. Passengers are not entitled to any ticket cancellation or refund.
  • All rights of ERTURKLINES are reserved for a change of the date of the departure and the voyage
  • All rights of ERTURKLINES are reserved for a cancellation or a change of the departure and the voyage due to force majeure. If the reason of the cancellation or the change is not declared by ERTURKLINES, passengers can get a refund of full fare ticket. ERTURK LINES rights are reserved for the time of refund.
  • Passengers without vehicle are allowed to carry a luggage or a bag without a price. Additional luggage is charged.
  • Passengers are responsible for their personal belongings. ERTURK LINES is not responsible for any damage or loss of luggage that is under the personal care of the passenger.
  • Passengers are not permitted to carry explosive, flammable, incendiary and generally dangerous substances.
  • Smoke or consumption of any kind of tobacco products are prohibited in all areas of the ship.
  • Passengers are responsible for observing port, health and customs regulations. Passengers should comply with the Master’s and crew’s directions for maintaining order and ensuring safety aboard.
  • The holder of the ticket should present the ticket at ERTURK LINES offices. In case of loss of this ticket, it cannot be replaced. ERTURK LINES is not responsible for any loss of tickets.
  • All passengers holding a boarding card, are deemed to have read and accepted the written terms and conditions.

TERMS AND CONDITIONS FOR VEHICLE TRANSPORT TICKETS

  • The driver is obligated to embark and disembark his/her vehicle. Vehicles must be in the waiting area to be embarked one(1) hour before sailing and in any case at the time specified in the applicable Port Regulations. Passengers who are not on time for sailing are not entitled to a refund.
  • In case of loss of the vehicle ticket, the fare is not refunded. Vehicle passengers are obliged to alight before vehicles are embarked aboard.
  • Rental cars are not allowed to embark.
  • Passengers are not permitted to carry explosive, incendiary, flammable, and generally dangerous substances.
  • Passengers are responsible for their belongings in the vehicle.
  • All the general terms and conditions for the passengers who travels with vehicles is the same with the general terms and conditions for the passengers. All passengers holding this boarding card for vehicles, are deemed to have read and accepted the written terms and conditions of this ticket.

TERMS AND CONDITIONS FOR VEHICLE TRANSPORT TICKETS

Ticket non-refundable, the buyer has no right of withdrawal.
Alternations can be made within 12 hours of notice for open tickets or requests for changing the travel date.