Egnatia Seaways Terms & Conditions

CONDITIONS OF CARRIAGE

Passengers, their vehicles and luggage are carried according to:

  • The Athens Convention 1974 for the carriage by sea of passengers and their baggage.
  • The Greek Private Maritime Code.
  • EGNATIA SEAWAYS General Conditions of Carriage, a copy of which is available on request.

The terms and conditions include exceptions and limitations to the Carrier’s liability in case of sickness, accident or death of passengers, damage to or loss of vehicles or luggage and delays or deviation of the vessel. In particular, the Athens Convention 1974 includes limits to the Carrier’s liability with respect to loss of or damage to luggage or accompanied vehicles. According to the International Convention for Safety of Life at Sea (SOLAS) the following information must be provided by each passenger at the time of reservation: Surname, Name or Initial, Sex, Age or Date of Birth or Age Group (Adult, Child, etc.). Vehicle type and registration must also be provided. Non-EU nationals must also provide passport number, expiry date and EU visa expiry date.

EMBARKATION REQUIREMENTS AND TRAVEL DOCUMENTS

Passengers must be in possession of valid travel documents with visas as required by Italy and Greece, as well as the necessary documentation for their vehicles. The Company accepts no liability if passengers are refused embarkation or disembarkation in either country and will require payment in full for return transportation, if disembarkation is refused. Cancellation due to lack of valid travel documents is not considered “force majeure “. Any fines imposed by the Authorities as a result are the sole responsibility of the passenger. In addition, valid proof entitling passengers to reductions must be produced on embarkation, otherwise the Company’s representatives will refuse to accept passengers and/or their vehicles unless the difference due is paid.

TARIFFS

Passenger and vehicle tariffs are always expressed in Euro. Meals, beverages, embarkation and disembarkation fees are not included in the ticket tariffs.

RESERVATIONS & TICKETS

Reservations can be made through all Travel Agents, the Company’s Head Office, the Company’s General Sales and Port Agents. Groups, trucks, trailers and unaccompanied vehicles are subject to special tariffs.
UNACCOMPANIED VEHICLES: Are accepted for transportation as cargo only on payment of a 50% supplement on the published “Accompanied Vehicle” tariff; a bill of lading is issued for these vehicles by the port agent at the embarkation port, where additional charges applicable to cargo may have to be paid. For details apply to the Company’s Head Office or agents. The ticket is strictly personal. It is not transferable and is valid only for the specific accommodation and route it has been issued for. Any change must be reported to the issuing agent, the central reservation office or the port office of departure.

“OPEN DATE” TICKETS

Passengers with “open date” tickets should confirm their reservations well in advance especially during high season (summer). Open date tickets are valid for one year from the date of issue. For such tickets the fare is calculated on the basis of “Low Season Return”, passengers being obliged to pay any difference in case they travel during “Mid” or “High” season or when changing their accommodation

TICKET LOSS

In the event of ticket loss, the passenger must immediately notify the company’s Head Office with details of the ticket in question, or at least the name and address of the issu¬ing office, the name(s) of the passenger(s) recorded on the ticket, and the date of purchase. Passenger must replace (buy) the lost ticket with a new one in order to travel. Refund of the lost ticket will be made at the end of the year only if ticket has been found not utilized.

CANCELLATION FEES AND REFUNDS

You can find the cancellation policy of the ferry company under Changes & Cancellations in our Customer Support pages.

Additionally to the cancellation fees held by the ferry company, Greekferries Club charges an additional 10% fee from the refundable amount.

DISCOUNTS

All discounts offered by the Company for round trip tickets, infants, children, young persons, senior citizens etc. are automatically provided during the booking from the electronic booking system of the company. Passengers wishing to make use of such discounts must ask for them when they make their reservations. The embarkation offices and ship’s personnel will verify passengers are in possession of valid proof of their entitlement to discounts obtained and the dimension of vehicles and will require passengers to pay any difference in the tariff resulting from this verification.
REDUCTIONS ARE NOT CUMULATIVE AND CANNOT BE APPLIED RETROACTIVELY.

CHILDREN

Infants up to 4 years old, travel free of charge in INF( passage on Deck accommodation) by paying only embarkation / disembarkation fess.. Children from 4 to 12 years old are entitled to a 50% discount on the reserved accommodation and must be accompanied by at least one adult.

PUBLIC AREAS

Passengers are entitled to use all public areas. It is prohibited however, to sleep or eat in areas not designated for such use.

PETS

Pets travel free of charge in specially designated kennels on the ship’s deck. Pets are not allowed in indoor public areas or cabins. Pet owners are responsible for pet feeding and hygiene. Pet owners are required to have their pet’s valid health papers with them.

BAGGAGE & PERSONAL ITEMS

All baggage is transported at owner’s risk. Valuables or money may be deposited at the Purser’s Office for safe keeping. The Company accepts no liability for baggage, valuables or money left in cabins or in public spaces on board.

PASSENGERS WITH SPECIAL NEEDS

Passengers with special needs should notify the port agent and the ship’s Purser at the time of embarkation. Specially equipped cabins are available on board but due to their restricted number reservations must be made well in advance.

LIMITATION OF LIABILITY

Egnatia Seaways will make every possible effort to adhere to the timetables, tariffs and conditions printed in the official brochure. However, in the event of an increase in fuel prices or any other unforeseen circumstance, the company reserves the right to APPLY A SURCHARGE, change the tariffs and timetables or replace a vessel without prior notice. In the unlikely event that contractual obligations can not be fulfilled, as a result of the company’s proven fault, the company will make effort to transfer such passengers and their vehicles to vessel(s) of other companies, otherwise the ticket(s) will be refunded in full, the company accepting no further liability towards the passenger for any damage(s) resulting thereof.
Any dispute is to be presented before the courts of Athens (Greece).

EMBARKATION INSTRUCTIONS

Passengers traveling with Egnatia Seaways, must respect the following embarkation instructions. Passengers with confirmed reservation must report at the port office at least 2 hours prior departure (3 hours for groups and passengers traveling with campers). Otherwise, the company reserves the right to assign such accommodation to other passengers.